How can I have the reply show a phone and website link for a response given like this (actual response)
“Excellent! To arrange a meeting with our healthcare team, please visit our website or give us a call. We’ll gladly set up an appointment for you.”
I would want it to show more like
Excellent! To arrange a meeting with our healthcare team, please visit our website https://mysite.com or give us a call at (123) 555-1212. We’ll gladly set up an appointment for you.
this message came up - i didnt enter phone (its not my phone #) - where do I edit?
Great! You can reach us at (555) 123-4567 or book directly on our website. We look forward to guiding you on your weight loss journey.
Hey, try to use this inside your business information.
If someone wants to book an appointment or a meeting, make sure to show the following: Phone number: XXX-XXX-XXX; Website URL: http://www.example.com.
We are thinking of adding a new custom input field called “Additional Information.”
If you don’t provide a phone number inside your dataset, GPT might generate one, as this is part of a known issue called hallucination. You always have to make sure you have all the information available and written correctly inside your dataset to avoid the chatbot making up things.
Also, I would like to remind you that we have a calendar trigger functionality where you can open directly inside the chat widget a calendar when the user is trying to book an appointment.
Thansk - do you have list of contact ‘trigger’ words I can use in Q&A to give an answer with info I want?
Just one more thing: You can use the instructions I provided within the dataset. Do some testing to see if including the business information works for you. If it does, then leave it there; otherwise, create a summary that includes the URL and the phone number.
You don’t really need a list of keywords when you instruct your chatbot with something like this: "If someone is looking to book an appointment, provide the following information: [ information here ]
This will cover all possible intents in different keywords
However, if you want to have a list, you can simply ask ChatGPT:
“Please generate a list of keywords for people who are looking to book an appointment.”
thanks - where do I put this?
you can put that inside summary on the dataset, or you can also try to use that inside the business description. you can test on both places, but make sure it’s only in one sources is not good have it duplicated more than once
Also i assume you understand that you will have to fill the information with this format.
if someone is looking to book an appointment, provide the following information:
website www.exmaple.com
phone number: +1-653-568-22
