Chatbot settings not updating

Answerly
1

Trying to edit greeting messages and switch side where the chatbot showsup on the website but none of the updates work. It says it’s changed in the settings, even if I close the window and get back the changes are still there but it’s not updating within the chatbot. Quick reply does not work either.

I tried cloning the chatbot and the updates reflects in the cloned one, but now when i enter “do not show” on the website it doesn’t remove from the website either.

I’ve tried refreshing, closing etc.

2

I removed the other bot entirely and it doesn’t remove from the website. I tried removing the code, and removing the domain from answerly and readding but it keeps readding the old removed chatbot.

3

Hey there,

Can you please send an email to hi@answerly.io, with the email from your Answerly account so I can check the issues?

Thank a lot, and I apologize for the inconvenience.

Nevrie

4

thanks, i sent the message.