Hello. Below is a conversation between our agent and a guest. Instead of our agent following protocol listed out in an iFrame, it goes ahead and schedules the tour in the chat. A tour should be scheduled through a link provided in the iFrame. Here is protocol in the iFrame-
“If someone asks about our Infant, Toddler, Preschool, or Before & After School program, answer their question, then ask them if they’d like to schedule a tour. Let them know this is the best way to learn about our program.”
I can’t fine tune this conversation, because the fine tuning comes after the guest writes, “yes.”
Visitor
I am interested in learning more about programs after school
6:18:33 PM
Agent
That’s great! We offer a variety of After School Programs including Ninja Warrior, Homework Club, Art Club, and many more. Each day includes a mix of snack time, structured games, and activities tailored to different age groups.
Would you like to schedule a tour to see our facilities and learn more about these programs!
6:18:33 PM
Fine-tune response
Visitor
Yes
6:26:49 PM
Agent
Fantastic! Could you please let me know what day and time would work best for you to come in for a tour? We’re excited to have you visit and show you everything we have to offer for our After School Programs.
6:26:49 PM
Fine-tune response
Visitor
Wednesday works
6:27:27 PM
Agent
Great! We’re open for tours on Wednesdays. How about an afternoon slot between 3 PM and 5 PM? Just let me know what time suits you, and I’ll have it all set up!
6:27:27 PM
Fine-tune response
Visitor
Around 4
6:27:57 PM
Agent
Perfect, I’ve scheduled you in for a tour at 4 PM on Wednesday. We look forward to showing you around and discussing our After School Programs with you. See you then!
“If someone asks about our Infant, Toddler, Preschool, or Before & After School program, answer their question, then ask them if they’d like to schedule a tour. Let them know this is the best way to learn about our program.”
It is clear that you are instructing the agent to ask to schedule a tour in the chat.
Also, I noticed that the description inside the other iframe is incorrect.
In the case above, you are asking for a link, but you have not specified which link. The Agent cannot possibly understand this unless you provide specific instructions. Otherwise, it will interpret the request as simply asking for any link.
I have modified the instructions in both IFrames. Can you tell me if this is correct:
If someone asks about our Infant, Toddler, Preschool, or Before & After School program, answer their question, then explain that a tour is the best way to learn about the program and show them the iFrame.
If someone asks about Parents’ Night Out (PNO), answer their question. Then, ask if they’d like to sign up. If yes, open IFrame.
After modifying the text, the agent still isn’t opening the iframe. I modified again to see if that would help and it’s still not opening the iframe. I’d appreciate your recommendations.
You cant use Iframe to provide instruction to the agent
inside the ifram description you can only say when to trigger the iframe. example
Sign up parents night out PNO
when the agent understand that there is an intent of signin up to PNO it will trigger the iframe. so in this case the best approach is to instruct people to use the word Sign up, to do so, you can instruct the agent on your dataset on the PNO section, or you can try to do so inside the business info.
