Website not verifying

i have been trying to connect my chatbot from answerly to my wordpress website but it keeps saying website not verified, i have followed all the instructions on the help center.

Hi GWPL, welcome to the Answerly Community! My name is Simone, and I would like to help you set up your first chatbot. However, I noticed that the email you have on your profile is not the one associated with your Answerly account, so I could not check the dashboard for you. I’m sending you a private message so we can continue from there.