Changes is not being saved

@Simone been trying to change few settings of a chatbot but it seems it’s not saving. For example, I have removed the shadow, change the font, update the colors and change the default greetings message but when I preview it, changes are not applied. Then when I embed the chatbot to the website, it’s still showing the default chatbot and the LLM is not integrated as well when in fact, we have integrate it. What’s causing this? Please help.

Additional information:

  • Agent’s name: Emirates Water Ai
  • The chatbot is in a dedicated workspace
  • There’s only 1 chatbot
  • There’s only 1 agent.
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