Hello, I have still trouble setting up ANSWERLY correctly.
The Chat Widget appears UNDERNEATH my website on the left side. In the Backend I setup the right side and it should appear at the end of the website, not underneath it.
Can you please help!?
Hi Dekay can you please share a link of your website? or send this to me via personal chat.
This happens because the user used the iframe embed code. The Instant Embed code will always hover.
Remove the code you’ve added, and use Instant Embed instead: https://app.answerly.io/chatbot/instant-embed
@Fatos I removed the code as advised. How exactly I have to use the embed code? Where do I find information which code I have to ude now?
Hello @DeKay
Please read this article that guides you how to do precisely that:
Just for future reference, the iframe code you’ve used is for when you want to put the widget within a page, and not hover or float above your page, like a traditional live-chat widget.
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Hello Fatos, hello Simone, thanks for your help. It works now 
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