Creating a recommended article is very easy!
Step 1
Head to the Knowledge Hub, and click “Recommended Article”.
Step 2
In the first tab of the modal, insert your URL as well as a description of when should the article be recommended in plain words.
Step 3
Then, head over to the visual tab, and you can fulfill three elements: an image, a title, and a description. These elements load automatically when you paste a URL into the Article URL field.
Click “Save” and now your agent can recommend this article when asked about it!