There should be a box we can fill out that explains the context of the human takeover to the chatbot. For instance, i have open iframe which will direct them to a form - but they ai says a lot of the times “where you can chat directly with an expert” which is not true, they fill out a form and get contacted.
So i would like to inform the AI about the nature of the human takeover.
This is possible with code - but not with iframe.