I know you guys are swamped with the crazy roadmap of new sexy features, but here’s an idea:
native Intercom integration that will help SaaS businesses with customer support.
Basically connecting our Answerly chatbot directly into the support inbox of Intercom, via a custom account or directly into somebody’s already set account.
The benefits of the Intercom API connection are two-way:
- Direct support via communication with users, built on the initial knowledge base,
- Constant learning from direct communication with users and also by feeding the correspondence data from support team chats with users.
Intercom is also integration-APi friendly, with great custom connector app support, and I presume that with their huge user audience, creating a custom integration and listing it on the Intercom App Marketplace wouldn’t be a total waste of time (my personal opinion:)
I know that you already provided a great API, but for us with limited dev resources (or less technical skills:) an integration with a few clicks and oAuth veridication would be a lifesaver.
Happy to discuss and exchange ideas and options further