This is not really a support question rather than general advice.
I’ve got a pretty large client with a complex business. I am wondering how to best set up the knowledge base for most accurate answers.
They have a pretty large amount of pages on their websites. They have many products, among them screws which are very similar to eachother.
I am wondering which route is the best because to me it seems like many routes to take.
Sitemap: Read somewhere it’s not ideal above 100 pages. Is this correct?
Webpages: I could upload the webpages but i feel like it would come with a bunch of garbage information from the various pages (like menu text and other side texts and even formatting). So I feel like this route may be easier but not ideal.
Google doc: Thinking about copying the information from the website and pasting it into a Google doc, more manual labour but cleaner information than webpage. Is that a good idea? Does the Google doc has a length limit at which it becomes less accurate?
Summarys: Thought about putting each in summaries but the length limit of 2048 characters was a problem. Then I thought about using ChatGPT to consolidise all information from the website into Q&A’s to ut in either Google doc or summary, but i feel a lot of detail will be missing.
- Summarys for each of their products. Lot’s of manual labour, still why i’m consodiering the google doc.
They also have a bunch of PDF’s with information about their services and various products and catalogues, brochures etc. Is it worth it to upload most of these? I did this in the beginning, but i’m thinking that the more information I upload to it, at some point it becomes dilluted, perhaps take longer to respond because it has to go over more information.
Really there are a couple of things I would like to achieve, not sure if all are realistic at this point.
- Have the bot be knowledgable about their business, services and products.
- Be able to link the customers to different product categories or products based on the conversation. Possibly even make product suggestions.
- Be able to direct customers to talk to sales, different sales people depending on which product category or service they are interested in.
I have so far gotten unconsistent results by frankensteining together links, prompts etc. to make it work. But so far, far from great.
Just looking for thoughts, suggestions. Thanks.