Missing Whatsapp (Wcustomer) and FB integration

Jeff · April 5, 2025, 4:23am

I realized that the whatsapp (Wcustomer) and FB integration are not in the answerly dashboard anymore. Has it been removed or why is that? I’m on T5 appsumo plan. Thanks

Fatos · April 5, 2025, 11:32am

Hi Jeff,

We’ve removed the WhatsApp and Facebook integrations due to lack of usage. For reference, we have thousands of embedded widgets but had zero WhatsApp connections.

I wouldn’t have minded keeping a feature no one uses, but these channels were blocking the development of several great features, as they aren’t compatible with the web.