Pixel not working and not recognizing

moxitek · January 2, 2024, 5:21am

teteteHi,
I have added the Chatbot code on the website and it shows on the website code but Answerly is saying it cant find it.

Now I do not want to give all the details here since its public info.

How do I actually contact support without giving all the info publicly?

Simone · January 2, 2024, 10:18am

Hi Moxitek, I think the problem is that you have not enabled the bot to be shown on all pages.

moxitek · January 2, 2024, 2:01pm

Well this is what I see

Shared with Droplr

There is no Option other than to verify the website.

Simone · January 2, 2024, 2:12pm

Ok, i’m sending you a private message so i can investigate this further

Simone · January 3, 2024, 12:14am

I have solved the issue by entering the website without the “www” prefix and refreshing a couple of times. It has now been verified. Thank you for your patience.