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How can I create custom fields or get my chat bot ask client their name, email and phone number first before starting the conversation?
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How to modify answers given by the bot after adding the knowledge base if the bot is giving wrong information ?
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I need help in making answerly redirect to my whatsapp if it is not able to answer the desired question.
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Are there any video tutorials to get guidance for new clients to understand the product completely ?
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1-1 onboarding session would be a great help for me.
Hi Rocketalgo
Welcome to the Answerly Community!
Point 1: We are working on a new update that will enable you to retrieve information from the user in a conversational way, exactly as described. It will be available as soon as the conversation starts. This update, called “Conversational Form,” will be the next feature we bring to Answerly.
Point 2: We have launched the new Q/A dataset, which has priority over the other datasets. Within the conversation menu, you can use the new fine-tuning options to create a Q/A dataset. This way, you will be able to fine-tune certain important keywords. We are also working on releasing an easier method to make this process much simpler and are actively developing it.
Point 3: We don’t have this feature built specifically for WhatsApp, but you can easily enter a URL in the human takeover section. You can also use the quick replies button in combination with a human takeover trigger to redirect the user to a WhatsApp page ( or open the whatsapp app )
Point 4: I’m making a short video for you to demonstrate how to achieve what I’ve mentioned above and as a welcome gesture to the community.
We also have a website and some YouTube videos to get you started.