Unable to use human takeover

Hi.
I’m trying to use Continually for human takeover.
I have both Facepop and Answerly (5 tiers)
Right now, I have Facepop embedded and working on my client portal (SuperOkay).

I wanted to add a live chat element and created a bot on Answerly. The I added the chatbot ID to FacePop. The problem is, Facepop nor Answerly runs the script and the AI bot just states a live agent is coming, but it never connects.
Please assist.

Hey @Ree,

I am very sorry but I am not sure I follow the request. Can you please elaborate? What is Continually, as that is something not related to human takever.

Thank you, I’ll do my best to help you out once I know more!

Fatos,
Thanks for your response.

Actually, Continually IS related to human takeover as it provides live chat with our customers (something that Answerly does not.) Here’s the link: https://continual.ly
and here’s the link to the live chat feature: Continually | Live chat software for your website

Answerly nor Facepop runs the JS that Continual.ly is providing so that when a person requests a human being during the chat, live chat is activated.

Hopefully that gives you a clearer picture of what is going on.

Ah I understand now. So you are trying to embed Continually when asking for human takeover?

1 Like

Precisely.

Hey @Ree

Please send me a private message here with your Answerly e-mail as well as the Continually embed code!

Hello @essp

Eventually we plan to support it, however at the moment we have many more updates in the works that is most focused around providing autonomous support to your visitors.

@Ree

We’ve just introduced a new feature which allows you to open links within the widget.

Could you check it out?