White label problems

Answerly
1

I’ve tried to create a new subdomain dash.example.com where on the DNS entries I’ve created a cname using dash for host (it’s specifically for example.com), and the answer is app-answerly-io--domain.b-cdn.net. But when I try to create the white label it says

“ErrorCould not add custom domain. Please check if it’s a valid domain or reach out to support for help.”

Any suggestions? I’m inserting non-existent pages for terms and privacy policy as they haven’t been created yet. Presumably that wouldn’t stop the custom domain from being created would it?.

Also, what’s the guidance on hosting those two pages please?

2

Hey @bowsjb

Can you pm me here your answerly e-mail & the custom domain you’re trying to add?

I’ll take a look at it for you!

1 Like
3

Hi [quote=“Fatos, post:2, topic:180, full:true”]
Hey @bowsjb

Can you pm me here your answerly e-mail & the custom domain you’re trying to add?

I’ll take a look at it for you!
[/quote]

Hi Fatos! I have same problem and need your assistance! Thank you in advance