Whitelabel Issues (Adding Workspaces + Team Members disabled, but possible?!)

[Marvin]

Hey, for weeks now Im trying to get Fatos to solve these issues. Please someone help.

1. My old Workspaces/Client Names of Workspaces are missing again in https://app.answerly.io/my-agency/clients
Id like you to add one emailadress as client - who do i need to contact?

2. I sent out Invitation Link from https://app.answerly.io/my-agency/clients with PRO and now ran into a problem:
a) Inviting Team Members: Allow Collaboration is OFF - But still clients can invite other members to their admin workspace (or other workspaces)
b) Creating Workspaces: Every client can create new workspaces and invite their own customers to them

When Allow Collaboration is DISABLED - why can they invite new people and also create different workspaces?

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I want to invite a new user to their account while ensuring that only this specific client has access, without any possibility for them to invite others or create different workspaces. The authority to invite new users or create new workspaces should remain exclusively with me.

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3. What do i need to do? Please explain…

4. Is a Plan Creator coming? When? And what can it do excatly?

5. I have Facepop + Answerly Whitelabel: Answerly shows Url at Get Link, FACEPOP does NOT show any URL for direct links

chat.rechatbox.com works only fo answerly and not for facepop…
Videobox: Facepop = video.rechatbox.com
Rechatbox: Answerly = chat.rechatbox.com

Please include the missing GET LINK domain video.rechatbox.com for all Facepops that are generated!

6. Whats Next on the Roadmap?

7. Clone / Duplicate / Transfer Agents/Chatbots/Facepops across Workspaces

It would be nice to be able to
• Clone & Transfer Agents/Chatbots /Facepops across Workspaces
• Clone a Workspace with all Settings & Co

Use Case: We set up a chatbot trained with all data, prompts and all settings to be ready to be used in another workspace (for another client).

They would have an "Out Of The Box” ready to go Chatbot + Workspace and do not have to spend any more time on it than connect their API Key.

Don’t know if thats possible technically.

[Marvin]

I share those concerns. The ongoing support and long-term viability of the product are significant issues that need addressing. Additionally, the lack of regular engagement on this platform from the Answerly Team doesn’t foster the trust we’re hoping to build. It’s a situation that needs improvement.

[Marvin]

I have been waiting for almost two months for a response to some of my questions and issues, but I still haven’t received a solution. The support emails I receive seem generic and not tailored to my situation. I informed Fatos about some of these problems on June 17. How am I supposed to build a business and trust when I’ve invested €1000 and communication and support are so slow?

• Almost two months without a response
• Standardized emails
• Issue reported on June 17

Please we just need help! @Nevrie

[Mikeanywhere]

Aye it’s concerning. Multiple questions that seem quite business critical have been completely ignored.
Each of the staff who’ve been tagged, including Fatos @Simone and @Nevrie have logged in recently; and still there has been no response.

It’s troubling that support concerns are met with silence, but the team are very responsive when discussing new projects, such as this Form platform (which looks suspiciously like an unconstrained version of the standard Answerly form builder.

It’s quite strange to behave like this, and then in almost the same breath advertise new platforms and services. If you’re advertising to the people here who are looking for help, then support is crucial.

[Nevrie]

Hi everyone,

I wanted to let you know that we’re actively working on the concerns raised, including the issues with workspaces, invitation settings, and URL links. We’re in touch with the affected members and are addressing their concerns as quickly as possible.

Thank you for your patience and understanding. If you have any other questions or need further assistance, please feel free to reach out.

Best regards,
Nevrie

[ossy]

Hello Nevrie,
I just hope the am among the affected members been attended to, because for long now, almost a month i have sent message to everyone on the problem am having on my facepop whitelabel, yet not even a response.

Please there are still traces of facepop in my whitelabelled product, like in the embed script, facepop manager etc.

Check below the "data-product-name=“FacePop”

I need the Facepop removed.

[Nevrie]

Hi Ossy,

Could you please send an email with all the details to hi@answerly.io? I’ll make sure to address this issue for you as soon as possible.

Thank you so much for your patience!